Integrated Voice and Data

A reliable phone line is your business’s primary link to the world. Now you can enjoy Westel’s dependable phone and data service combined on one single connection. Westel Integrated Service is a comprehensive package of business lines with advanced business features and dynamic data delivered over a single connection.

Benefits of Integrated Voice and Data

  • High-quality local phone service at an affordable rate
  • Data that dynamically allocates (less voice MORE data)
  • Flexibility to grow as your business grows
  • Works with your existing phone

Features of Integrated Voice and Data

  • Fax machine support
  • Caller ID, Call Forwarding, Call Transfer
  • Reduced long distance and international rates
  • 24/7 network-based monitoring and Customer Care Center

PRI (Primary Rate Interface)

Westel offers Primary Rate Interface (PRI) capability to help your business boost productivity.PRI technology connects customers directly to our local network, and offers high-speed, high-capacity digital connectivity, intelligent call handling and Caller ID functionality. It is ideal for business offices already deploying a PBX, or for large call centers.PRI provides a powerful local access service and clear digital voice quality all on a single T-1 line — all without the additional expense of multiple dedicated circuits.


Benefits of PRI Trunking

  • Increased efficiency and improved quality
  • Enhanced voice capabilities at an affordable price
  • Uses existing standard phone cabling
  • Extends the life of existing PBX systems
  • 24/7 local, expert support and service
  • Ideal for Call Center applications

Features of PRI Trunking

  • High-speed, two-way bandwidth
  • Single phone line can have multiple numbers
  • Fast, error-free transmissions
  • Dynamically allocated channels

Hosted Voice

Westel’s Hosted Voice solution delivers a powerful, fully featured phone system in the cloud without the up-front cost of a traditional PBX. It enables you to make unlimited local and long-distance calls using one broadband connection.

Hosted Voice is designed as a unified communications solution to keep you connected to your customers and your employees no matter where your business takes you. And we will stand behind the quality of your calls with local service you can always count on.

Benefits of Hosted Voice

  • Predictable billing
  • PBX functionality without the associated up-front equipment costs
  • 24×7 technical support
  • No equipment to maintain

Features of Hosted Voice

  • Automated attendant
  • Easy management and administration
  • Unlimited local and long distance calling
  • Redirect calls to your mobile phone
  • Receive voicemail in your e-mail inbox

Call Center as a Service

Provide superior customer experience and service with Call Center as a Service. Integrated with Westel’s Hosted Voice Solution, Call Center as a Service provides a scalable call center solution that is easy to deploy and use. Hosted in the cloud, it eliminates up front equipment costs and easily scales as your call center grows. 

  • Anywhere agents – Your agents are no longer tied to a single location; easily monitor and manage local and remote agents.
  • Flexibility – Automatically re-route customer calls to an alternate call center or site to during peak hours, holidays or if your primary site is not reachable.

Benefits and Features of Call Center as a Service

  • Flexibility to grow and provide an exceptional customer experience at a fraction of the cost of premise-based systems.
  • Cost Effective – No upfront capital expenditures to spend. All call queuing is handled in the cloud, reducing your trunking costs. Eliminate application obsolescence issues and allow agent flexibility with support for home-based agents.
  • Scalable – Manage seasonal Call Center staffing with the ability to easily add agents and supervisors.
  • Full Feature Set – Features include configurable call routing capabilities, call recording, advanced IVR solutions, quality management call mining, reports and call center analytics allowing for total management and control of your call center.
  • Enhanced voice capabilities at an affordable price
  • Uses existing standard phone cabling
  • Extends the life of existing PBX systems
  • 24/7 local, expert support and service
  • Ideal for Call Center applications